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Windows DevOps Engineer
RFQ-ASD-87-2021 SOW 1 RE-OPENED
: Windows DevOps Engineer
Major SFIA Level
: SYSP 4
: Australian Signals Directorate (ASD), Digital Workplace Services
: Russell or Fairbairn Offices, Canberra
: 12 or 24 months will be considered
Part time arrangements
: May be considered, please indicate in response
: Top Secret Positive Vetting (TSPV)
Tuesday 10th August 2021 2PM
As this is a re-opened role it will close as soon as the Commonwealth identifies suitable candidates.
The Windows DevOps Engineer is accountable under general direction to undertake complex administration, integration and problem management of Commercial Off The Shelf (COTS) and Open Source information management applications in an operational Windows environment of virtual machines and cloud infrastructure.
Personnel will contribute both independently and collaboratively, and may perform changes, outages, upgrades, patches, software development, business analysis and service delivery (support) functions including answering customer calls and performing Level 2 and 3 support after Service Desk triage of initial requests.
Scope of responsibility includes the virtual infrastructure, management of diverse data sets and automated data processing, application and database security, configuring backups and performance tuning. Tasks may include rebuilding or rewriting parts of existing systems, scripted transformations of data sets and maintenance and improvement of automated processing scripts to ensure optimum system integrity.
Security is a key factor for this section, with involvement from all members in identification, investigation and rectification of security concerns, and implementation, configuration and maintenance of system software to ensure optimal data security.
The Digital Workplace Services section enables Defence Intelligence Agency customers to securely create, manage and share corporate information. We implement, secure, support and iterate a portfolio of information management applications covering management of documents, records, knowledge, multimedia, tasks, workflows, ICT equipment, locations and people; and provide monitoring, data warehousing and analytics for these repositories.
Staff work in a framework of legislation, principles and work practices including management of corporate information in accordance with the Privacy Act and compliance with the Australian Government Information Security Manual.
Support System software
: patch operating systems and applications; diagnose and resolve system and environment problems, implement break-fixes for diverse customers from individual users to system stakeholders. Evaluate and implement software updates and environment updates such as cloud-based infrastructure. Assist to identify and initiate improvements to architecture and configurations. Update system features or behaviour to meet customer needs as provided through requirements capture by other team members.
: conduct secure and robust transformations of existing data sets to meet environmental changes and business requirements; test software under environmental changes such as browser, proxy, firewall, network, load management and operating system changes; review, update and test software changes and patches to ensure system integrity and security, coordinate outages, draw on external resources as needed and provide specialist advice to colleagues.
: identify, investigate, analyse and resolve operational problems. Research and undertake proactive maintenance addressing capability deficiencies or ongoing system performance issues under changing environmental factors. Collaborate with technical staff supporting related services in other teams to resolve issues with web services or where web service operation affects other services. Provide system status updates to stakeholders by email, updates to tasking systems and in person.
Write and maintain operational and security documentation including System Security Plans, test/installation guides, change approval requests with change process plans and corporate knowledge summaries such as system diagrams and support procedures. Document daily work (steps taken, reasons and outcomes) to ensure transition of knowledge to the Commonwealth and to enable repeatability of procedures and compliance with relevant standards, including Commonwealth record keeping responsibilities. Participate as a subject matter expert as needed in stakeholder requirements capture, expectation management and education including explaining security risks and issues.
: Modify open-source systems or augment commercial systems to improve security measures or introduce new security measures. Write code/scripts to maintain, improve or implement system or build automation.
: investigate and resolve access control and content security concerns, record investigation steps and outcomes as directed, implement software features and fixes to resolve security issues, escalate to management as necessary. Configure applications (as a back-end web server administrator) to apply and maintain good security.
Essential - experience with installation and configuration of open source and/or commercial software packages into a virtual or containerised environment.
Essential – Experience configuring software systems and associated hosting environments to meet ICT security policy and procedures.
Desirable - Windows system administration qualifications such as MSCA/MCSE.
Desirable – Experience building and improving automated deployment and support processes with PowerShell
Desirable - Experience administering / configuring the platform for any of SCSM / MSSQL / SharePoint Server / Nintex / Azure DevOps Server / Micro Focus (previously HP) Content Manager (TRIM)
SFIA Skills Required:
Must hold either a current Top Secret Positive Vetting (TSPV) security clearance OR have held a TSPV in the previous 12 month period (which has since been downgraded). Candidates with a current Defence Intelligence Agency recognised Psychological Assessment (PA) preferred but not essential.
Contracted personnel are to work no more than an average of 8 hours per day, between the hours of 7am and 7pm unless requested to do so by the Contract Manager, and must take a minimum 30 minute break after 5 hours consecutive work. Contracted personnel may be engaged on an effective part-time basis (minimum of the equivalent of 3 full time days per week) depending on availability and suitability of skills.
Part-time arrangements may be considered.
Duties will require occasionally attending meetings or working from other Defence facilities within Canberra and some other government department buildings.
Two referees with contact details.
For information on what to submit, including the selection criteria you will need to address, please download the full RFQ below.
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