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ICT Desktop Support Technician
(PUBLISHED 23/04/23)
RFQ-ASD-57-2024 SOW 1
Role
: ICT Desktop Support Technician
Skills Required
: HSIN 4, HSIN 4, ITOP 3, USUP 3, CSMG 3
Client
: Australian Signals Directorate
Location
: Russell Offices, Canberra
Start date:
On 1 July 2024 or as negotiated
Contract Expiry:
30 June 2025
Part time arrangements:
Will be considered.
Clearance:
TSPV
Closes
: Tuesday 14th of May at 2pm
Role Description:
ICT Desktop Support Technician will be responsible for deployment, troubleshooting and support of ICT endpoint devices. ICT endpoint devices include a wide variety of PCs, printers, IP Phones, Desktop VTCs, KVM Switches and ancillaries..
Major Responsibilities:
ICT stores management which includes conducting stocktake activities, moving bulky items such as PCs and monitors, unboxing equipment and disposal of garbage.
Installation of ICT endpoint devices including establishing the network connection from the switch port to the endpoint device. This may involve some physical work such as unpacking cartons, moving computers between desks, offices and buildings.
Use deployment technologies to install operating system and applications to ICT endpoint devices.
Network configuration including switch port configuration, network based security management configuration, DHCP and print services.
Network connection tasks including patch cabling and tracing connections from wall points to switch rooms.
Preparation of endpoint devices for shipment, sanitisation and disposal in accordance with provided instructions.
Troubleshoot issues with ICT endpoint devices.
Maintain incident, problem management records and Standard Operating Procedures.
Transfer technical knowledge through production and update of relevant documentation, instructions or procedures. Guide and mentor other staff.
Other Skills and Knowledge:
N/A
Other Features:
Role is Canberra based. There may be a requirement for occasional interstate travel.
Security Clearance:
Must hold either a current Top Secret Positive Vetting (TSPV) security clearance OR have held a TSPV in the previous 12 month period (which has since been downgraded). Candidates with a current Defence Intelligence Agency recognised Psychological Assessment (PA) preferred but not essential.
Core Hours:
8 hours per day between the hours of 7am and 7pm.
Contracted personnel are to work no more than an average of 8 hours per day, unless requested to do so by the Contract Manager, and must take a minimum 30 minute break after 5 hours consecutive work.
Referees:
Two referees with contact details.
For information on what to submit, including the selection criteria you will need to address, please download the full RFQ below.
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Home
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Current Roles
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